This privacy policy ("Privacy Policy") applies to all visitors and users of the rabitly.ai hosted services and websites (collectively, the "Website" or "Websites"), which are offered by Rabitly and/or any of its affiliates ("Rabitly" or "we" or "us"). Please read this Privacy Policy carefully. By accessing or using any part of the Websites or self-managed installations, you acknowledge you have been informed of and consent to our practices concerning your personal information and data.
Should you wish to make modifications, deletions, or additions to any personal data you believe to be captured by Rabitly, or if you have any general security concerns, please contact us at privacy@rabitly.ai.
Like most website operators, Rabitly collects basic potentially personally identifying information from Website visitors of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. We collect this information to better understand how visitors use the Website, to improve our Website and experience for visitors, and to monitor the security of the Website.
Rabitly also collects potentially personally-identifying information like Internet Protocol (IP) addresses from visitors. Rabitly does not use such information to identify or track individual visitors, however. We collect this information to understand how visitors use the Websites, to improve performance and content, and to monitor the security of the Websites.
Users of the Websites may choose to interact with Rabitly in ways that provide us with their personally-identifying information. The amount and type of information that Rabitly gathers depends on the nature of your interaction with us, as well as the amount of information you choose to share. For example, we ask visitors who use our chat widget to provide their full name and email address. We will also collect the information you provide to us in connection with creating an account on the Website.
Rabitly collects such personally-identifiable information only insofar as is necessary or appropriate to fulfill the purpose of the user's interaction with or request of Rabitly. We will not disclose personally-identifying information other than as described in this Privacy Policy.
Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain Website-related activities or being able to access and use certain features and services.
As a customer service platform, Rabitly processes conversations between our customers (businesses) and their end users across multiple channels including email, social media, and web chat. This may include:
This data is collected and processed on behalf of our customers to provide our customer service platform functionality.
Rabitly does not intentionally collect sensitive personal information, such as social security numbers, genetic data, health information, or religious information. Although Rabitly does not request or intentionally collect any sensitive personal information, we realize that users might store this kind of information through our platform. If you store any sensitive personal information on Rabitly servers, you are consenting to our storage of that information.
If you're a child under the age of 13, you may not have an account on the Website. Rabitly does not knowingly collect information from or direct any of our Website or content specifically to children under 13. If we learn or have reason to suspect that a user is under the age of 13, we will close the child's account.
Performance of a contract: The use of your information may be necessary to perform the contract that you have with us. For example, if you use our Websites to purchase Rabitly product subscriptions or services, create a profile, or request information through our Websites, we will use your information to carry out our obligation to complete and administer that contract or request.
Legitimate interests: We use your information for our legitimate interests, such as to provide you with the best content through our Websites and communications with users, to improve and promote our products and services, and for administrative, security, fraud prevention, and legal purposes.
Consent: We may rely on your consent to use your personal information for certain direct marketing purposes, such as sending you newsletter updates about Rabitly products. You may withdraw your consent at any time through the unsubscribe feature provided with each marketing email or by contacting us at the addresses given at the end of this Privacy Policy.
Rabitly uses artificial intelligence (AI) and machine learning technologies to power our customer service automation features. This includes:
Important: Customer conversation data may be processed by third-party AI providers to deliver these AI features. When you enable AI features, your conversation data is sent to these providers for processing. These providers are bound by their own privacy policies and data processing agreements.
Rabitly does not use customer data to train generalized AI models. Customer data is processed solely to provide the AI-powered features you have enabled.
You may choose to disable AI features at any time through your account settings, in which case your conversation data will not be sent to third-party AI providers.
Rabitly only discloses potentially personally-identifying and personally-identifying information to those of its employees, contractors, and affiliated organizations that (i) need to know that information in order to process it on Rabitly's behalf or to provide services available on the Website, and (ii) that have agreed not to disclose it to others.
Rabitly will not rent or sell potentially personally-identifying or personally-identifying information to anyone. Other than to its employees, contractors, and affiliated organizations, as described above, Rabitly discloses potentially personally-identifying and personally-identifying information only when required to do so by law, or when Rabitly believes in good faith that disclosure is reasonably necessary to protect the property or rights of Rabitly, third parties, or the public at large.
Rabitly takes measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally-identifying and personally-identifying information. These measures include encryption of data in transit and at rest, access controls, and monitoring of our systems for potential vulnerabilities and attacks.
Information we collect may be stored and processed on servers in various locations. Our employees, contractors, and affiliated organizations that process information for us may be located in countries outside of your home country. By using our services, you consent to the transfer of your information to these locations.
If you are a registered user of the Websites and have supplied your email address, Rabitly may occasionally send you an email to tell you about security, system information, new features, solicit your feedback, or just keep you up to date with what's going on with Rabitly and our products. There's an unsubscribe link located at the bottom of each of the marketing emails we send you so you can stop receiving such emails at any time.
If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish your request in order to help us clarify or respond to your request or to help us support other users. We will not publish your personally-identifiable information in connection with your request.
A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Rabitly uses cookies to identify and track visitors, their usage of the Websites, and their Website access preferences. Rabitly visitors who do not wish to have cookies placed on their computers may set their browsers to refuse cookies before using the Websites. Disabling browser cookies may cause certain features of Rabitly's websites to not function properly.
"Do Not Track" is a privacy preference you can set in your browser if you do not want online services to collect and share certain kinds of information about your online activity from third-party tracking services. Rabitly does not track your online browsing activity on other online services over time, and we do not permit third-party services to track your activity on our site beyond our basic tracking.
Information we collect will be stored and processed following this Privacy Policy. For all Website visitors and users, no matter their country of location, we will:
If you already have an account on the Websites, you may access, update, alter, or delete your basic user profile information by logging into your account and updating profile settings.
Rabitly will retain your information for as long as your account is active or as needed to perform our contractual obligations, provide you services through the Website, to comply with legal obligations, resolve disputes, preserve legal rights, or enforce our agreements.
If you have questions or concerns about the way we are handling your information, or would like to exercise your privacy rights, please email us with the subject line "Privacy Concern" at privacy@rabitly.ai. We will respond within 30 days of receiving your message.
Although most changes are likely to be minor, Rabitly may change its privacy policy from time to time, and in Rabitly's sole discretion. We may also provide notification to users who have provided us email addresses of material changes to this Privacy Policy through our Website. Rabitly encourages visitors to frequently check this page for any minor changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
Last Updated: November 24, 2025
Contact: privacy@rabitly.ai