These Terms and Conditions ("Terms") govern your access to and use of the Rabitly platform, website located at rabitly.ai, and any related services (collectively, the "Service"), operated by M/S RABITLY ("Rabitly," "we," "us," or "our").
By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and "you" refers to both you and that organization. If you do not agree to these Terms, do not access or use the Service.
Rabitly provides an AI-powered customer service platform that enables businesses to manage customer conversations across multiple channels including email, social media, and web chat. The Service includes AI-powered automation, natural language processing, conversation management tools, and related features.
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time. We will endeavor to provide reasonable notice of material changes where possible, but are not obligated to do so.
To access certain features of the Service, you may be required to register for an account. You agree to:
You must be at least 18 years old and have the legal capacity to enter into a binding contract to use the Service. The Service is intended for business use and is not directed at individual consumers.
Rabitly reserves the right to refuse registration or cancel accounts at its sole discretion.
Access to certain features of the Service requires a paid subscription. By subscribing, you agree to pay all fees associated with your chosen plan in accordance with the pricing and payment terms presented at the time of purchase.
Billing: Subscription fees are billed in advance on a recurring basis (monthly or annually, as selected).
Auto-Renewal: Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You can cancel at any time through your account settings. Cancellation takes effect at the end of the current billing period and you will retain access to the Service until that date.
Price Changes: We reserve the right to change our pricing at any time. We will provide at least 30 days' notice before any price increase takes effect. Your continued use of the Service after a price change constitutes your agreement to pay the updated amount.
Taxes: All fees are exclusive of taxes. You are responsible for paying all applicable taxes, levies, or duties imposed by taxing authorities in connection with your use of the Service.
Failed Payments: If your payment fails, we may suspend your access to the Service until payment is resolved. We will notify you of failed payments and provide a reasonable opportunity to update your payment method before suspension.
Free Trials and Beta Access: If you are using the Service under a free trial or beta program, your access is provided "as-is" with no warranties or SLA commitments. Trial data may be deleted upon expiration unless you upgrade to a paid plan.
If you are not satisfied with the Service, you may request a full refund within 30 days of your initial purchase date. To request a refund, contact us at legal@rabitly.ai with your account details and we will process your refund promptly.
Refunds apply to the initial subscription purchase only and do not apply to subsequent renewal charges. Payments are processed by Paddle, our payment provider, and refunds will be returned to your original payment method.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service to:
We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates these provisions, including suspending or terminating access to the Service.
"Customer Data" means any data, content, or information submitted to the Service by you or your end users, including customer conversations, contact information, and any other data processed through the platform.
You retain all ownership rights to your Customer Data. By using the Service, you grant Rabitly a limited, non-exclusive, worldwide license to access, process, and use your Customer Data solely to provide and improve the Service as described in these Terms and our Privacy Policy.
You are responsible for ensuring that you have the right to submit Customer Data to the Service, including obtaining any necessary consents from your end users. You represent and warrant that your Customer Data does not violate any applicable laws or third-party rights.
Rabitly will not sell or share your Customer Data with third parties except as necessary to provide the Service, as described in our Privacy Policy, or as required by law.
The Service incorporates AI and machine learning features, including automated responses, natural language processing, and conversation analysis. You acknowledge and agree that:
You may disable AI features at any time through your account settings. By enabling AI features, you consent to the processing of Customer Data by third-party AI providers as described in our Privacy Policy.
The Service and its original content (excluding Customer Data), features, functionality, branding, and technology are and will remain the exclusive property of Rabitly and its licensors. These Terms do not grant you any right, title, or interest in the Service, our trademarks, logos, or other intellectual property.
You may not copy, modify, distribute, sell, or lease any part of the Service, nor may you reverse engineer or attempt to extract the source code of the Service, unless applicable laws prohibit this restriction or you have our written permission.
If you provide feedback, suggestions, or ideas about the Service, you grant Rabitly the right to use that feedback without any obligation to compensate you.
Each party may have access to confidential information of the other party in connection with the Service. "Confidential Information" means any non-public information disclosed by one party to the other that is marked as confidential or should reasonably be understood to be confidential given the nature of the information.
Each party agrees to: (i) keep the other party's Confidential Information confidential using at least the same degree of care it uses to protect its own confidential information; (ii) not disclose Confidential Information to any third party without prior written consent; and (iii) use Confidential Information only for the purposes of performing obligations or exercising rights under these Terms. These obligations do not apply to information that is or becomes publicly available through no fault of the receiving party, or that is required to be disclosed by law.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, RABITLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Rabitly does not warrant that the Service will be uninterrupted, error-free, or free from viruses or other harmful components. Rabitly does not warrant the accuracy, completeness, or usefulness of any information provided through the Service, including AI-generated content.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL RABITLY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THE SERVICE.
IN NO EVENT WILL RABITLY'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO RABITLY IN THE TWELVE (12) MONTHS PRIOR TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS (USD $100). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
You agree to defend, indemnify, and hold harmless Rabitly and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with: (i) your access to or use of the Service; (ii) your violation of these Terms; (iii) your Customer Data; or (iv) your violation of any third-party rights, including intellectual property rights or privacy rights.
These Terms remain in effect for as long as you use the Service. You may stop using the Service at any time.
Rabitly may suspend or terminate your access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will immediately cease.
Sections that by their nature should survive termination will survive, including but not limited to: Intellectual Property, Customer Data, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law.
These Terms shall be governed by and construed in accordance with applicable law, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall first be attempted to be resolved through good-faith negotiation between the parties.
If a dispute cannot be resolved through negotiation within 30 days, either party may pursue available legal remedies. You agree that any legal proceedings will be conducted in the jurisdiction where Rabitly is incorporated, and you consent to personal jurisdiction in that jurisdiction.
We reserve the right to update or modify these Terms at any time. When we make material changes, we will update the "Last Updated" date at the bottom of this page and, where appropriate, notify you by email or through the Service. Your continued use of the Service after any changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically.
Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Rabitly regarding the Service and supersede any prior agreements.
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
No Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
Assignment: You may not assign or transfer these Terms or your rights under them without our prior written consent. Rabitly may assign these Terms without restriction.
If you have any questions about these Terms, please contact us at legal@rabitly.ai.
Last Updated: March 5, 2026
Contact: legal@rabitly.ai